Frequently Asked Questions

* Will I get a Courtesy Car?
* Who can drive the Courtesy Car?
* Do I have to pay for the petrol in the Courtesy Car?
* What happens if I have an accident in the Courtesy Car or damage it in any way?
* Can I have my car collected and delivered instead of a Courtesy Car?
* My insurance company is paying for my repairs, but I have to pay the excess. Who will I have to pay?
* Do I have to pay a fee for a quotation?
* Do you have a map to get to your workshop?
* How long will my car take to repair?
* Can you do work to my vehicle outside of an insurance claim?

Question not there? E-mail us your question and we will endeavour to answer it within 24 hours. info@bridgesheetmetal.co.uk
 
Will I get a Courtesy Car? Every customer of Bridge Sheet metal Works has the option of a courtesy car whilst their own vehicle is being repaired. Vehicles supplied are subject to availability, which means at very busy times if you cannot do without a car you may have to wait a little longer.
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Who can drive the Courtesy Car? The insurance for the Courtesy Car is covered by your own policy. Therefore whoever is insured to drive the vehicle in for repair is also covered to drive the Courtesy Car. However age restrictions may apply.
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Do I have to pay for the petrol in the Courtesy Car? Yes, vehicles are supplied with varying amounts of fuel, depending upon the amount left by the previous hirer. You will be expected to replace any fuel you use, back to the level that was in the car when you collected it. Un-replaced fuel will be charged when the car is returned.
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What happens if I have an accident in the Courtesy Car or damage it in any way? In the unfortunate event that you have an accident driving one of our vehicles, or damage it in any way, your normal terms and conditions apply in your own insurance cover, so for example you will be liable for any excess.
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Can I have my car collected and delivered instead of a Courtesy Car? Yes. We will agree a mutually convenient time (morning or afternoon) when we will collect and/or deliver your vehicle.
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My insurance company is paying for my repairs, but I have to pay the excess. Who will I have to pay? You will need to pay us at the time you collect your vehicle or we deliver it. We will sort out the rest of the payment direct with your insurance company.
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Do I have to pay a fee for a quotation? No we provide free quotations. At Bridge Sheet Metal we will provide a quotation, prepared to the proper insurance industry standard, free of charge. You will have no difficulty presenting it to your insurers.
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Do you have a map to get to your workshop? Please see the links to our workshop site where you will find details of how to contact us and where to find us.
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How long will my car take to repair? You will be given an estimated completion date after your vehicle has been assessed. Very occasionally we experience minor delays when ordering replacement parts, but we do make every effort to complete your repairs in accordance with the timescale stated.
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Can you do work to my vehicle outside of an insurance claim? Yes. We can either do work for you direct and you pay before collecting your vehicle, or alternatively some customers ask us to undertake extra work on top of that authorised by the insurance company. In this instance you will need to pay for the extra work and the excess when the vehicle is released back to you.
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Areas we service: Walthamstow, Leyton and nearby locations including Chigwell, Chingford, Clapton, Hackney, Highams Park, Leytonstone, Sewardstone, Snaresbrook, Stratford, Wanstead, Waltham Abbey, Woodford and parts of Enfield and Hertfordshire.
Postcode areas: E3, E4, E5, E6, E7, E8, E9, E10, E11, E12, E13, E15, E17, E18, EN9, EN10, IG1, IG2, IG3, IG4, IG5, IG6, IG7, IG8, IG9, IG10, IG11, N9, N17, N18

We are located at 108-112 The Arches, Lea Bridge Road, Leyton, London E10 7AG
Sat Nav users please see instructions on how to find us